Our Guarantee

At Mel’s Fragrance we have a commitment to quality products and authenticity. We guarantee that all products in our store are original designer fragrances and that your information is 100% secure. We take pride in our reputation for quality and excellent value in discount perfume, cologne and related products. If you are dissatisfied with a purchase, simply send it back to us for a refund.

Look into our distribution center

Customer Service

Delivery Information

  • FREE for orders over 15,000FCFA, otherwise shipping is 1,000FCFA
  • All fragrances are delivered by standard courier services within Cameroon.
  • Please allow 2-3 business days for delivery in major cities, and 3-5 business days for deliveries to other areas.
  • For delivery to remote areas, please contact us to arrange for alternative delivery options.
  • All deliveries require a signature upon receipt.
  • Shipping costs will be calculated during checkout.

Ordering Information

Welcome to our ordering information center, a full list of help options for this section is listed to the left.

Order by Phone:

  • Call within 7am and 6pm
  • Orange; 680-171-325
  • MTN; 650-671-236

Order Online:

To place an order, simply find the product you would like either by using the department tabs or the search feature on top of every page. When you find the product you would like, simply check off the “add” box next to the size or type of the fragrance you would like and click “add to cart”. The next screen will allow you to update quantities or remove an item from your cart. To continue either repeat the above steps to find another product, or click “proceed to checkout”. If you have an account, enter the login information to checkout, otherwise complete your shipping and billing information, then payment information and click “Place Order” to complete your order. We recommend printing your confirmation page for your records. We appreciate your business and hope you enjoy our service.

Payment Options

We accept Money Transfer Operators (MTOs) that is Orange and MTN

Waiting List

If you see a product in our store that is out of stock, simply enter your email address and click “Notify Me”. An email will be sent to you automatically as soon as we get the item back into stock.

Damage Claims

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.

Cancellations

In order to provide our customers with the best delivery experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.

Earn Rewards

Save even more while doing what you already do, buy fragrances at Mel’s fragrance. We have set up a rewards program to allow you to earn extra discounts and show our appreciation for your loyalty. Earn one point for every 500FCFA you spend. Earn 100 points and receive 2% off future orders, 500 points and earn 5% off future orders, 1000 points and earn 10% off future orders.

Frequently Asked Questions

Eau de toilette vs eau de parfum: What’s the difference?

The difference is simply the amount or concentration of oils in the fragrance. Eau de parfum has a higher concentration than eau de toilette, making it a stronger fragrance. There is also pure perfume, which has the highest concentration, and eau de cologne, which has the lowest concentration of oils

What is the difference between a splash and a spray?

There is absolutely no difference in the fragrance. The difference is in the method of application only. However, a spray bottle, being sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.

What is a tester?

Testers are even more discounted than the fancy boxed versions and are great if you don’t have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!

Why do some men wear Cologne, and others prefer to wear After Shave?

After Shave Lotion will usually sting as well as help close the pores after shaving. After Shave Balm is actually soothing to the skin. After Shave Gel also soothes the skin, but cools the skin as well and relieves razor burn.

What do fragrance notes refer to?

Fragrances are comprised of many different scents, these scents are called “notes.”

Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.

How can i keep my fragrance from going bad?

Keep all fragrances in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.

My perfume does not spray, nothing comes out, is it broken?

To get your fragrance spraying again please follow these instructions below:

  1. Hold one finger against the spray nozzle.
  2. Use your other finger to pump the spray 10-15x.
  3. Remove your finger from the spray nozzle.
  4. Pump the spray another 10-15x as needed.
  5. Allow the fragrance bottle to settle for 5-10 minutes.

Your fragrance bottle should be fully functional now! If you are still having problems, you can repeat steps 1-5.
For further assistance, please email us at nabitsabah10@gmail.com

 

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