Customer Service
Delivery Information
- FREE for orders over 15,000FCFA, otherwise shipping is 1,000FCFA
- All fragrances are delivered by standard courier services within Cameroon.
- Please allow 2-3 business days for delivery in major cities, and 3-5 business days for deliveries to other areas.
- For delivery to remote areas, please contact us to arrange for alternative delivery options.
- All deliveries require a signature upon receipt.
- Shipping costs will be calculated during checkout.
Ordering Information
Welcome to our ordering information center, a full list of help options for this section is listed to the left.
Order by Phone:
- Call within 7am and 6pm
- Orange; 680-171-325
- MTN; 650-671-236
Order Online:
To place an order, simply find the product you would like either by using the department tabs or the search feature on top of every page. When you find the product you would like, simply check off the “add” box next to the size or type of the fragrance you would like and click “add to cart”. The next screen will allow you to update quantities or remove an item from your cart. To continue either repeat the above steps to find another product, or click “proceed to checkout”. If you have an account, enter the login information to checkout, otherwise complete your shipping and billing information, then payment information and click “Place Order” to complete your order. We recommend printing your confirmation page for your records. We appreciate your business and hope you enjoy our service.
Payment Options
We accept Money Transfer Operators (MTOs) that is Orange and MTN
Waiting List
If you see a product in our store that is out of stock, simply enter your email address and click “Notify Me”. An email will be sent to you automatically as soon as we get the item back into stock.
Damage Claims
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.
Cancellations
In order to provide our customers with the best delivery experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
Earn Rewards
Save even more while doing what you already do, buy fragrances at Mel’s fragrance. We have set up a rewards program to allow you to earn extra discounts and show our appreciation for your loyalty. Earn one point for every 500FCFA you spend. Earn 100 points and receive 2% off future orders, 500 points and earn 5% off future orders, 1000 points and earn 10% off future orders.